EME Power Systems provides 24 hours critical support

Thursday 12 June, 2014

On Wednesday 7th May at 03:30, the EME Power Systems standby engineer received a call from RPC containers in Corby who reported a loss of supply to one of the site's substations. Our engineers were already familiar with the customer & site and knew that the substation that had failed operated a critical part of the production process. Two EMEPS engineers were dispatched to the site and even before arriving had a generator provisionally organised and readied for dispatch (together with bulk fuel tanks, connection leads etc). This potentially could have saved vital time in restoring supply and restarting of production, something that is very important on sites that operate 24 hours a day, 7 days a week.

Our engineers arrived at 04:30 to appraise the situation and were able to identify the issue as a large LV motor had failed and the fault had run through to operate the HV protection on the source circuit breaker. The engineers were able to reinstated supplies without needing to bring generation to site.

Works Engineer Graham Scopes had this to say "EME Power Systems reacted quickly in the middle of the night in order to help us when we experienced a problem with the 11kv network, they arrived speedily and managed to restore supplies within a short time - great service"

EME Power Systems Director, Robert Horn said "Once again, I'm really pleased that our system of providing out of hours support meant that our customer experienced only a minimal loss of production when they had a problem; we do put in an incredible amount of effort to ensure that we have the right level of resource available to cover for these eventualities and it's great that our efforts are appreciated."

"We know that there are a lot of other organisations out there who make big promises when it comes to providing emergency support but, sadly when it comes down to it and it's the early hours of the morning and assistance is really needed, seem only too happy to let people down. We would urge any company that has a business critical HV System to ask searching questions of any organisation offering to provide them with support services; what are their competencies? How do they intend to staff a call out facility and are those staff appropriately skilled? Do they have a proper operating base that is equipped with a range of specialist kit such as HV test location van, LV fault finding equipment etc., do they have their own Senior Authorised Persons, cable jointers, fitters? In our opinion there a lot of organisations out there that offer this service, but very few that can honestly say that they are able to provide one."

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